Refund policy

Return & Refund Policy

At Haven by Cas&Cy, your comfort and satisfaction mean everything to us. If something isn’t right with your order, we’re here to help.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or you received the wrong product, please contact us within 30 days of delivery at support@cascyholdings.com. Include a photo of the item along with your order number, and we’ll make it right — typically by sending a replacement at no cost to you.

Photos are required so we can resolve your claim quickly and arrange a replacement with our supplier.

Order Cancellations

Need to cancel? If your order hasn’t shipped yet, contact us right away at support@cascyholdings.com and we’ll cancel it for a full refund.

Change of Mind

Because our items ship directly from our suppliers, we’re unable to accept returns for change-of-mind purchases once an order has shipped. We encourage you to review product details carefully before ordering — and reach out any time if you have questions before purchasing.

Questions?

We’re always happy to help. Email us at support@cascyholdings.com and we’ll get back to you as soon as we can.